Collaboration at the heart of your supply chain
Frequently Asked Questions

Below you'll find answers to the most commonly asked questions about Supply Chain Analysis.

Accessing the service
Using the service
Website content
Accessing the service

A. Supply Chain Analysis is available as an annual subscription, the cost of which is dependent on the number of users. To obtain a quote please contact Nick Downing on +44 (0)1923 851 954 or email nick.downing@igd.com

Once you have subscribed we can have you set up and using the service the same working day.

A. Please use the resources on this FAQs page and on the rest of this site, particularly in the About Site area indicated in the menu above.

A. No, Supply Chain Analysis is a subscription service, however, IGD membership entitles organisations to a discount (member rate) on the full cost of the service (non-member rate). All IGD products and services are discounted for IGD members. To get a quote for Supply Chain Analysis please contact Nick Downing on +44 (0)1923 851 954 or email nick.downing@igd.com

A. There are several subscription options for Supply Chain Analysis, depending on the number of users. To obtain a quote for your company please contact Nick Downing on +44 (0)1923 851 954 or email nick.downing@igd.com

A. The service can be set up in a few minutes (during UK office hours Monday - Friday). Once the customer has confirmed the order, we need the following details on the users to set up the account:

  • Name
  • Email address
  • Job title
  • Location.

A. One year from the customer confirming the subscription.

A. No, each user has a separate username and password. If these details are shared, the account will be blocked.

Please let us know if you would like to upgrade your licence to Supply Chain Analysis.

A. We regularly monitor usage levels and will suggest changes to the list of users. We will also remove users who have left the company and add those who have just joined (within the limits of the subscription). We also welcome changes informed by customers.

Using the service

A. Yes, and we've made it easy for you. Around the site are a number of tools which allow you to download and/or print content from the site.


We offer a number of convenient options to allow you to access the information you want how you want it.

Website content

A. The hot topic areas on the website are the best way to connect directly with the content that matters most to you, centred on the biggest supply chain priorities and trends in the industry.

We currently have six hot topic hub pages on:

  • Availability
  • Collaboration
  • Cost to serve
  • Inventory
  • Multichannel
  • Planning & responsiveness

The content on the website covers a multitude of other hot topics, including forecasting and cost to serve. Keep an eye out for more hub pages on these later in the year...

A. We add new content to the site daily. For more details, see our What’s New page or the dedicated hot topic hub pages.

Supply chain news
Read the latest news & analysis from across the grocery supply chain and sign up to our weekly newsletter here.
Training courses
We can help you deliver successful supply chain solutions that respond to changing shopper and market needs. Our courses will help you develop successful supply chain strategies and tactics, work better with your business partners and turn insight in to business growth!
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