About Us
The website at
www.supplychainanalysis.igd.com ("the Site")
is operated by The Institute of Grocery Distribution, a company registered by
guarantee in England under registered number 105680 with registered office at
Grange Lane, Letchmore Heath, Watford, Herts, WD25 8GD ("we", "us"
and "our" ) either in our own capacity or, where stipulated, as
agent for IGD Services Limited, a company registered in England under number
3357260 with registered office at Grange Lane, Letchmore Heath, Watford, Herts,
WD25 8GD.
In this privacy policy, references to "you" or "your"
means any person submitting any data to us or to the Site about himself or
herself or about any other living individual in respect of any use of the Site
or any service or material available through the Site.
When you use different aspects of the Site, we may ask you to supply us with
various information about you or anyone who you represent. This privacy policy
sets out the way in which we may use such information.
If you have any questions, comments or suggestions about the way in which we
use your personal information, if any of your personal information changes or if
you wish your details not to be used,
please write to us at the above address, email us at
igd@igd.com or telephone us on 01923 857141
during normal business hours.
Your privacy is very important to you and us. We depend on the trust of our
customers. We are therefore committed to protecting your privacy and we shall
only use your name, the names of your staff and other information which relates
to you in the manner set out in this privacy policy. We will only use your
personal information in a way that is fair to you. We will only collect
information where it is necessary for us to do so and we will only collect
information if it is relevant to our dealings with you.
We will only keep your information for as long as we are either required to
by law, or as is relevant for the purposes for which it was collected.
We have in place appropriate technical and security measures to prevent
unauthorised or unlawful access to or accidental loss of or destruction or
damage to your information. In particular, we store your personal details on a
secure server. We use encryption technology when obtaining your payment card
details in the order form from you and we use firewalls on our servers. No
payment card details are stored on our servers.
Data that we collect
We may ask you to supply us with various information about yourself or your
colleagues during your use of the Site. We use that information to process your
orders and to give you a service that suits your preference.
We may collect various information from you relating to you or people you
represent that is capable of identifying you or them personally when you submit
an enquiry to the Site, when you submit your order for goods, services or
materials or when you subsequently visit the Site including (without limitation)
the following: your title; name; job title; organisation; postal address;
address for delivery of the goods; address for invoicing; telephone number;
e-mail address; delegate name(s); delegate email addresses; delegate job titles;
comments, enquiries or suggestions that you submit to us and details of how you
discovered the goods, services or materials and why you require further
information; usernames; passwords; Internet Protocol address numbers; payment
card details; and names, profile, contact details, usernames and passwords of
those people you represent.
We need this information in order to respond to your enquiry, process and
deliver the goods, services or materials ordered by you, to collect payment from
you, to send you information relevant to the goods, services or materials
ordered and in case we have any queries.
You must only submit to us or the Site information which is accurate and not
misleading and you must keep it up to date and inform us of changes. You are
responsible for ensuring that you have full authority and consent to supply us
with any data submitted by you in respect of you and anyone else.
Other uses of your personal information
We may use any of the information which you provide to us in order to send
you our newsletters, publications and other information about us, our websites,
our goods or services, our events, training, seminars, details of events or
goods or services offered by third party sponsors who we have selected, or
anything in which you show an interest. If you would prefer not to receive that
information or any part of it, please inform us of this by sending us an
appropriate e-mail explaining this to igd@igd.com,
write to us at the above address or fax us on 01923 852531.
We may also use your personal information to customise the Site in line with
your preferences and to help us understand the way in which users use and visit
the Site.
Further, we may use your personal information for the purposes of billing,
customer services, network management, customer surveys and improving the Site.
Please be aware that to protect your privacy we will wherever practicable
aggregate your personal information so that it is used by us in an anonymous
format.
Third Parties and Links
We may pass your details to our agents and subcontractors to help us with any
of our uses of your data set out in our privacy policy. For example, we may use
third parties to deliver goods to you or provide services to you (for example
course providers or to assist with mailings), to enable us to collect payments
from you, to analyse data and to provide us with marketing or customer service
assistance.
We may exchange information with third parties for the purposes of fraud
protection and credit risk reduction.
We may transfer our databases containing your personal information if we sell
our business or part of it.
Other than as set out in this privacy policy, we shall NOT sell or disclose
your personal data to third parties (e.g. third party marketing organisations)
without obtaining your prior consent unless this is necessary for the purposes
set out in this privacy policy or unless we are required to do so by law.
The Site may contain advertising of third parties or links to other sites or
frames of other sites. Please be aware that we are not responsible for the
privacy practices or content of those third parties or other sites (except if we
operate those sites), nor for any third party to whom we transfer your data in
accordance with our Privacy Policy.
Cookies
The Site uses cookies. Cookies are tiny text files which identify your
computer to our server as a unique user and they are stored by your Internet
browser on your computer's hard drive. Cookies can be used to recognise your
Internet Protocol address, saving you time while you are on, or want to enter,
the Site (for example to remember who you are without you having to re-enter
your username and password each time you are on the Site). We only use cookies
for your convenience in using the Site and not for obtaining or using any other
information about you (for example targeted advertising). Your browser can be
set to not accept cookies, but this could restrict your use of the Site. If you
want to find out more information about cookies, go to
http://www.allaboutcookies.org or to find out about removing them from your
browser, go to
http://www.allaboutcookies.org/manage-cookies/index.html.
Changes
Any material changes to the way in which we use your data will be described
in future versions of this privacy policy. Each time you enter the Site, order
goods or services from us or submit data to us, you agree that the privacy
policy current at that time shall apply to all information which we hold about
you.
Consent
By using the Site, you consent to our use of your data and of anyone you
represent in the manner set out in this privacy policy and agree to be bound by
the terms of this privacy policy (as amended).
Transfers outside of the EEA
In the event that we send any personal information outside of the EEA, we
will ensure that appropriate safeguards are in place to protect the information.