Virtual Roundtable:
Is your customer service strategy optimal? Finding the right balance between cost and service
 

About the Roundtable

Manufacturers are increasingly looking for ways to find the right balance between cost and service with their customers.

In this interactive session, we’ll explore how you can optimise your customer service strategy through a blend of IGD insight and experience-sharing with peers. We’ll reflect on some key insights gained from our recent research in this area and discuss what your own experiences are.

Why attend?

  • Compare experiences and learn from your peers
  • Make connections that help solve problems and build relationships for the future
  • Use insight to improve your customer service strategy

Agenda

14:00 - 14:15

Welcome and introduction

14:15 - 14:30

Insight share – key insights from IGD research

14:30 – 15:30

Group discussion and experience share

15:30 – 15:40

Conclusions, wrap-up, next steps

This session will be facilitated by:

Aneta Zlotkowska, Head of Supply Chain Insights, IGD

Aneta Zlotkowska

Head of Supply Chain Insights, IGD

Kathleen McLoughlin, Senior Supply Chain Analyst, IGD

Kathleen McLoughlin

Senior Supply Chain Analyst, IGD

If you are subscribed to Supply Chain Analysis and would like to register your free place, login to your account, where you will be presented with your booking options.

If you are not subscribed to IGD’s Supply Chain Analysis and would like to find out how you can access future webinars, register your interest.