Waitrose & Partners news

Ahead of Black Friday, Waitrose has introduced improvements for customers collecting John Lewis orders in-store. Speeding up in-store collection Customers are now able to register their order number via iPad at the service desk, helping speed up their collection. This option is available in 140 Waitrose locations where iPads are already in place. Another time-saving change is the inclusi...

Analyst opinion: Following the announcement of GS1’s Digital DNA programme charter, Chris considers how data management has changed, and what opportunities can be created from sharing data. Not so long ago, common supply chain tasks, like placing an order with a supplier, involved a pen, a piece of paper and a fax machine. How times have changed! Our transition into the digital age, supported ...

Thought of the week: Suzannah thinks about the possibilities of food waste power Waitrose has unveiled trucks that run on biomethane. This renewable fuel is made from food waste, and can cover 500 miles before needing refuelling – over one and a half times their previous distance of 300 miles. I’ve seen buses that can go short distances on recycled chip fat, but this sort of thing has always ...

John Lewis and Clipper Logistics have entered into a click and collect joint venture. Click and collect collaboration The joint venture will see John Lewis and Clipper offer a next-day delivery service to UK high street stores. John Lewis will also use the service, having chosen Clipper last year to manage and fulfil its 40,000 click and collect orders a week. Fully integrated system Th...

GS1 has formed a retail grocery advisory board which will focus on the perfect order and digital DNA. Improving efficiencies The board aims to provide better customer experience whilst improving efficiencies throughout the supply chain. Members include major retailers (ASDA, Boots, Co-op, Morrisons, Ocado, Sainsbury’s, Tesco and Waitrose) and manufacturers (Coca Cola Enterprises, Dairy Crest...

Representatives from China’s Ministry of Commerce (MOFCOM) have toured the facilities of some of the biggest retailers and manufacturers in Europe, including Carrefour, Asda, SPAR, Nestle, P&G and L’Oreal to experience first-hand how fresh and ambient supply chains operate in Europe. Best facilities in Europe on show The group of representatives from China toured some of the best supply ...

Waitrose has begun exporting its products to China through Royal Mail’s online store on Tmall, China’s largest e-commerce marketplace, which is run by Alibaba. A measured pace to expand in a new market Waitrose China will initially offer 30 products to Chinese online shoppers, exclusively through  Royal Mail’s online store on Tmall , a B2B marketplace run by Chinese e-commerce gia...

Waitrose has announced plans to create 1,500 new jobs in 2016 within new stores and its e-commerce fulfilment centre. Putting additional resources into Waitrose's digital capabilities 200 new roles are being created in Waitrose's recently opened dot.com fulfilment centre in Coulsdon, South London. This will enhance Waitrose's ability to offer home delivery within the capital as the retailer...

Waitrose is to open a new online fulfilment centre in Coulsdon in March 2015. Building online capabilities The new facility in Coulsdon is to replace Waitrose.com’s existing fulfilment centre in Acton. The Acton facility, which will cease operations in Spring 2015, is likely to be part of a compulsory purchase for HS2, the high speed rail network connecting London to the North of England and ...

Waitrose has extended its contract for storage and distribution of wines and spirits with Wincanton for a further five years. Over 20 year partnership Under the new agreement, Wincanton will store and distribute wines and spirits to 357 Waitrose stores. The logistics company will have to service a number of Waitrose’s sales channels including supermarkets, convenience stores, motorway service...