Supply chain case studies


The rise of the ‘hot’ channels in retailing and increasing demands for specific SKUs to meet retailers’ strategies, has led to great supply chain complexity for Colgate Palmolive. Although good complexity can drive growth, bad complexity is not just difficult for the supply chain but the business as a whole. Colgate Palmolive has faced this challenge head on, implementing a simplicity formula across its entire business that has produced a good churn of SKUs and dramatically improved SKU efficiency.
Müller wanted to improve its promotion management and commercial forecasting. It was using a complex web of spreadsheets which meant lots of manual activity, draining time away from real value added activity with its customers. Read this presentation to hear how it partnered with AgilityWorks to simplify its promotion management processes.
Biedronka, the market leading retailer in Poland, is growing at an impressive rate and is part-way through a huge store expansion programme. To ensure the retailer continues to deliver excellent service, a number of initiatives are underway both in its network and in-store to capitalise on growth. Some initiatives include adding extra capacity to the network, using  RRP effectively in-store and using new data-embedded barcodes.
2 Sisters Food Group (2SFG) identified significant discrepancies between the amount of payment it was expecting and the amount it was receiving from its customers. Read this presentation to see how 2SFG implement an internal IT solution to provide ‘real-time’ claims management supported by a new claims function to deliver a reduction in quantity claims and a higher first time match rate
With Target planning for online and digital growth in excess of 40%, we take a look at how it built the case for an aggressive multichannel strategy, placing its customers at the centre of its plans.
Tesco’s online sales are growing at a rapid pace and continuing to develop online capability is key to business performance. A key enabler has been to rapidly develop a network of six online fulfilment centres and by a process of continuous improvement, the retailer has delivered a step-change in efficiency while improving customer service.
Albert Heijn has worked over the last ten years to transform its end-to-end wine supply chain, introducing a robust operational process that has dramatically reduced lead times, reduced working capital and improved on-shelf availability
Spanish retailer Eroski has completed a project to boost availability both statistically and aesthetically. It essentially wanted to stop stocking “fresh air”. Read this presentation to find out the six steps Eroski took to achieve this, including the outsourcing of a demand forecasting system and the introduction of standardised planograms.
The Co-operative is currently implementing its True North business strategy and re-fitting stores to its ‘Generation 2’ model. We visited one of its newest stores in Milton Keynes – tracking the chain from distribution centre to store to shopper, to get under the skin of how The Co-operative configures its supply chain to meet customers’ needs and the challenges of small store retailing. 
Morrisons was the last of the big four supermarkets in the UK to develop a full online home-delivery grocery offer. This case study takes you through the journey Morrisons has been on which culminated in a partnership with online retailing specialist Ocado.