Customers are evolving faster than ever. Truly understand the customer and use this to drive action that pulls the supply chain forward.


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Albert Heijn plans to introduce grocery home deliveries in Belgium. The service is due to start this coming spring.

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This blog highlights the need for businesses to take a holistic view of environmental sustainability that goes beyond the role of plastic packaging. Businesses are facing intense pressure to act fast to reduce the amount of plastic used in the products they make and sell. Consumers’ demand for action continues to grow, driven by concerns about the environment and, in particular, the negative...
Asda has become the first UK supermarket to roll out a one-hour click and collect service, according to reports from The Grocer. Express Click & Collect At the end of 2019, Asda launched trials of its Express Click & Collect service at its Killingbeck and Middleton stores. The retailer will now expand this initiative to further stores, with 25 offering the service by February. Hundreds of s...
Costco and Instacart are joining forces to test a one-hour prescription delivery in California and Washington state. Free for orders over $35 The prescription drug can be delivered to a Costco member’s home or office, and delivery fees are waived for orders over $35, otherwise, delivery prices can vary depending on how fast a member needs the medicines delivered. The one-hour option, which ...


This report provides a definition of demand planning, and other adjacent concepts such as demand management and demand forecast.
Each year, we call out the trends we believe will most influence supply chains in the year to come. In this report, we detail our selection, bringing to life our thinking with case studies and raising questions and considerations to help you capitalise.
This report looks at how blockchain is progressing in the food and consumer goods industry, including what's been achieved so far, future prospects and whether it can deliver value for businesses that have invested. 
This report explores the inception of Lean manufacturing, highlights its benefits to businesses and offers you a guideline on how to best implement it. The report also looks at the tools and techniques that are available to put ‘Lean’ into practice and explains the challenges that can sit in the way of a successful ‘Lean’ implementation.
This third (and final) report assesses the industry's maturity with Capability and Culture.
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On shelf availability (OSA) provides retailers with a shopper perspective of service and a view of overall supply chain effectiveness.

A customer-centric strategy allows you to differentiate your business and stand out from the crowd. The approach is being embraced by businesses seeking to deepen relationships with customers and create joint value. 

Use our benchmarking reports to compare yourself to your peers and as a roadmap for future development.

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A practical one day workshop for all roles in suppliers, to help develop your understanding of the vital part that supply chains play in underpinning FMCG businesses.