Case studies

Presentations

17/09/2018
This case study showcases the collaboration between IGD and CHEP that resulted in the creation of a pan-European blended learning programme. The programme aims to upskill CHEP’s commercial team to help them demonstrate the added value of the company’s solutions. In essence, thanks to IGD’s retail immersion with CHEP’s senior leadership team in Toronto, a meeting with CHEP EMEA’s president and CHEP’s learning & development team, and a client consultation with key CHEP influencers, the cross-functional programme is finally designed. The core components of the programme include webinars in addition to 3 workshops, each of them covering a particular area. Following a successful first year, the programme has the potential to grow even further. In fact, access to IGD’s Retail Analysis and Supply Chain Analysis platforms will significantly help support this.
05/09/2018
In this case study, find out more about the shortlisted entries for this year’s IGD Sustainable Futures Award. The finalists are: Aldi, Arla, Coca-Cola European Partners, Co-op, East of England Co-op and Tideford Organics.
29/06/2018
Smurfit Kappa and Nestlé Cereal Partners embarked on an End-to-End Walk initiative, aiming to identify cost reductions, improve efficiencies and minimise waste. This case study examines how the two businesses built mutual trust and worked together to deliver savings for both businesses.
06/06/2018
In this report, we look at how Target’s $7bn investment programme for its stores and supply chain has driven growth for the business. Essentially, Target’s supply chain strategy consists of the following pillars: * Flow replenishment (Less stock in-store / Demand-driven replenishment / Upgrading its WMS’s) * Omnichannel shopping (Stores fulfilling online orders / Acquisitions / Drive-up service / “You shop, Target delivers” * Considering stores as distribution hubs (Establishing picking routines / In-store pickup / Increased responsiveness) * Investing in people (Developing customer service / Increasing wages / Investing in training) The investment programme has resulted in the following: * 40% drop in out-of-stocks in the first quarter of 2018 * Stores with functional fulfilment services are able to offer a more responsive omnichannel shopping proposition * Target has significantly moved ahead of many of its competitors in terms of offering same-day deliveries (thanks to its acquisitions) and its stores’ ability to fulfil online orders * Through its investment in people, Target has been able to create a team of loyal, motivated associates who are likely to stay at the business for longer
18/09/2017
Discover how Spar India partnered with HCL Technologies to transform its bricks and mortar supply chain to a multichannel one, with over 14,000 SKUs.
23/01/2017
The SCA team explores how Tesco has relaunched its supplier representative forum with the aim of strengthening working partnerships by engaging a broader spectrum of its supplier base. A number of actions were taken to address any ‘quick wins’ that had surfaced: * ‘Tesco Connect’ champions * Order volume smoothing * Visual insights * Pre-filled unit (PFU) guide In addition, using the feedback provided at the event, the following projects, which will involve teams from both Tesco and its suppliers, have been put forward: * Range change guide for suppliers * Collaborative planning manager (CPM) network * Failed to arrive (FTA) review * Promotional critical path support * ‘Tesco Connect’ best practice guide
09/08/2016
Propercorn is the fastest growing non-tech start-up in the UK and supplying sample products of its popcorn at events has been a key part of the company’s growth. However as the company grew, the number of requests for sample products exploded. Before Propercorn reconfigured its supply chain, it was relying on manual processes to deliver sample products and the supply chain team quickly realised they needed to find a new, and more efficient supply chain solution. Discover how Propercorn has drastically reduced order processing time, reduced road miles and reduced costs with its supply chain reconfiguration project.
20/07/2016
Family run since 1945, Reynolds is one of the largest fresh food distributors in the UK. However the company didn’t have capability to accurately monitor the real-time performance of its deliveries. Without this insight, service levels were impacted and delivery delays happened all too often. The team began to develop a custom IT module for the logistics team. Called REDEMA, this handheld driver companion provides real-time supply chain data and digital records, and has transformed Reynolds’ supply chain.
09/05/2016
At a presentation for investors and analysts, Target’s CEO Brian Cornell and COO, John Mulligan revealed the extent of the supply chain transformation that has been occurring at the retailer in the last 18 months. Struggling to adapt to multichannel retailing and poor on-shelf availability meant Target needed a complete overhaul. By focusing on a number of key projects in the supply chain, stores and the systems that underpin it, Target is firmly back on the road to recovery. Discover what has been achieved and how.
26/04/2016
Nestlé Japan has fundamentally changed its supply chain moving away from reliance on road transport. 80% of the manufacturer’s volume is now distributed straight from manufacturing plant to customer distribution centres via rail or sea transport. The modal shift project has been a significant undertaking, but the benefits have been huge - transport costs are down and product freshness and customer satisfaction has improved. Discover how Nestlé Japan has created a step-change in its supply chain.