Case studies

Presentations

28/04/2015
Biedronka, the market leading retailer in Poland, is growing at an impressive rate and is part-way through a huge store expansion programme. To ensure the retailer continues to deliver excellent service, a number of initiatives are underway both in its network and in-store to capitalise on growth. Some initiatives include adding extra capacity to the network, using  RRP effectively in-store and using new data-embedded barcodes.
18/04/2015
2 Sisters Food Group (2SFG) identified significant discrepancies between the amount of payment it was expecting and the amount it was receiving from its customers. Read this presentation to see how 2SFG implement an internal IT solution to provide ‘real-time’ claims management supported by a new claims function to deliver a reduction in quantity claims and a higher first time match rate
31/03/2015
With Target planning for online and digital growth in excess of 40%, we take a look at how it built the case for an aggressive multichannel strategy, placing its customers at the centre of its plans.
03/03/2015
Tesco’s online sales are growing at a rapid pace and continuing to develop online capability is key to business performance. A key enabler has been to rapidly develop a network of six online fulfilment centres and by a process of continuous improvement, the retailer has delivered a step-change in efficiency while improving customer service.
19/02/2015
Albert Heijn has worked over the last ten years to transform its end-to-end wine supply chain, introducing a robust operational process that has dramatically reduced lead times, reduced working capital and improved on-shelf availability
01/01/2015
Spanish retailer Eroski has completed a project to boost availability both statistically and aesthetically. It essentially wanted to stop stocking “fresh air”. Read this presentation to find out the six steps Eroski took to achieve this, including the outsourcing of a demand forecasting system and the introduction of standardised planograms.
15/12/2014
The Co-operative is currently implementing its True North business strategy and re-fitting stores to its ‘Generation 2’ model. We visited one of its newest stores in Milton Keynes – tracking the chain from distribution centre to store to shopper, to get under the skin of how The Co-operative configures its supply chain to meet customers’ needs and the challenges of small store retailing. 
10/11/2014
Morrisons was the last of the big four supermarkets in the UK to develop a full online home-delivery grocery offer. This case study takes you through the journey Morrisons has been on which culminated in a partnership with online retailing specialist Ocado.
14/10/2014
Tesco’s Faster, Fresher initiative has revolutionised the way Tesco works with its produce growers. By improving forecast accuracy, committing to volumes earlier and improving communication and collaboration, Tesco’s shoppers now buy produce that’s up to ten days fresher.
14/10/2014
Kellogg’s award-winning initiative has seen the company overhaul its picking operation, introducing a new automated system based on cubing. The results have been dramatic – a step change in customer service and productivity improving by 40%.