Case studies


Nestlé found that full truck ordering agreements were negatively impacting the supply chain. They were producing an erratic order pattern and gaps in on-shelf availability. This presentation looks at how Nestlé worked with the retailers to trial a solution that reduced order size while maintaining high truck fill. It resulted in increased short term forecast accuracy, lower inventory for retailers and improved availability. This is Nestlé's project clockwork.
Unilever and Walmart had historically worked well together on many discrete supply chain projects, but wanted to move the relationship up a gear to deliver a step change in performance. Both businesses wanted to take a full end to end view of the supply chain between to two companies, so agreed that a new approach was needed. This case study looks at how they worked together, what they did and the results achieved. Use it to see how your business could benefit by taking this approach.
China is the largest grocery market in the world, and our research team have just returned from a visit. While they were there they visited a DC operated by SPAR and their partners Jiarong Supermarkets. Some aspects of the operation look very similar to distribution operations around the world, but there are other features that are unique to the Chinese market. Understand the unique challenges, and how they are tackled in this vast market.
IGD was invited to attend Walmarts annual shareholder meeting. Part of this three day event included a visit to the retailer’s distribution centre in Bentonville, Arkansas. This presentation takes you on a tour of the facility, showing the internal infrastructure and ways of working. Read this to see how Walmart’s operation maximises truck fill and boosts on-shelf availability in its stores.
McCain, the producer of frozen potato products, wanted  to improve its service levels to customers. They recognised that improving both internal and customer communication was essential to both meeting their daily operational goals, and making strategic change to drive long term service improvement.  This case study details how McCain have reduced complexity in their supply chain to make a significant improvement in service to one of their customers, Tesco.
Following the integration of the Cadbury business, Kraft Foods UK, now Mondelez International, met with Asda’s Supply Chain Director, to discuss their  respective supply chain strategies and priorities. This case study shows you how  they worked together to redesign the distribution network to better meet the  needs of Asda and their shoppers. It takes you through the process they used and  shows you the results that were achieved for both businesses.
To deliver sustained service improvements and increased on shelf availability it is essential to have access to the best data and information. Historically businesses have used their own data sources, however retailers are now increasingly sharing data with suppliers to remove the barriers to service improvement. There are challenges for manufacturers to overcome in using retailer data, such as gaining internal confidence in the data reliability and making the process changes needed. This case study shows how one manufacturer, Kimberly-Clark, has improved service by using insight from Tesco Connect.
Nisa, a UK based fascia group, was looking at ways to save money and improve operational processes for its members. The members were faced with availability and inventory challenges at their stores which were attributed to the use of multiple logistics suppliers. Through collaboration with DHL, which was made the fascia group’s only logistics supplier, it was able to realise financial savings, availability improvements and a reduction of its impact on the environment. This case study explains how Nisa implemented this solution and the benefits that were realised.

In the first of a series of presentations, we look at how retailers are investing in the online channel to meet evolving shopper needs and deliver sustainable growth. This will help you understand how retailers are focusing on growth areas in the context of a new shopper journey.


Driving up service levels and availability to shoppers is a key priority for both manufacturers and retailers. A fundamental factor in doing this is ensuring that the order picking process is both accurate and reliable. There is a growing trend, particularly among retailers, to do this by automating the case picking process. Although requiring significant capital investment, more and more retailers are finding it delivers significant operational and financial benefit. We look at one of the most recently installed operations serving 600 Migros stores in Switzerland.