The fallout from COVID-19: what has shifted in global retail and what will be the pandemic’s legacies?

Stewart Samuel
Program Director Americas

Over a year since most of the world started to experience the initial impacts of the COVID-19 pandemic, a clearer picture has emerged of how global retail will be changed over the medium term. In this report we outline how the retail industry will continue to adapt in 2021 and 2022 and place some markers in the ground on COVID-19’s retail legacies.

Make sure you haven’t missed our report that explores our vision for how food and consumer goods stores will evolve over the next decade.