Co-op extends John Lewis’ ‘Click & Collect’ service trial

Date : 20 September 2019

Co-op has announced the extension of John Lewis’ ‘Click & Collect’ service trial to 50 food stores.

The service is now available across multiple locations

Back in May, Co-op has launched the trial in 6 of its food stores to offer customers another option for picking up their John Lewis’ orders.

The ‘Click & Collect’ service is now available across many cities, including Bristol, Cambridge, Derby, Leicester, London, Manchester, Nottingham, Plymouth, and Wrexham.

Eva Cullen, Partner and head of customer fulfilment operations for John Lewis & Partners, said: "Convenience is more important than ever to our customers and our Click & Collect service allows them to pick up their order at a time and place which suits them.”

She adds: "Following the successful trial and positive feedback from customers we are looking forward to extending this service to reach even more customers while engaging with new ones too."

According to Co-op, customers can access the ‘Click and collect’ service in locations where the John Lewis Partenrship has a lower physical presence. The cooperative intends also to finalise its phased implementation of the service to additional food stores by the end of next month.

Mark Pettigrew, director of retail support at Co-op, said: “We continually look to ways to evolve [to] meet the needs of our Members and customers, and our initial trial has been very well received – creating added choice, ease, and convenience for time-pressed shoppers."

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