Availability and service comment and opinion

17 December 2019
This is the third blog in a series in which we review how the supply chain trends we identified for 2019 have played out. This week, I’ll be looking at Micro-fulfilment on a macro scale . Today’s fast-moving retail environment prompts grocers to be proactive in order to stay ahead of competitors and meet consumers’ soaring expectations. One way retailers have tackled this is through a relat...
06 February 2019
The ‘last mile’ has become an increasingly competitive place, as the food industry and disruptors continue to create solutions that make online shopping even more convenient. We know that the convenience and ease of online shopping is extremely appealing to shoppers. We’ve identified several examples of last mile solutions that help online shoppers embrace this convenience. Increase in un...
16 May 2018
For many shoppers, the issue with buying products online is having to be at home for the delivery time slot. Unattended in-home delivery eliminates that need, and even remembers to put your ice cream in the freezer. In the last year or so, we’ve noticed a real trend in unattended in-home deliveries. It’s not something I’d have ever thought possible five years ago, but if there’s anything I’v...
09 May 2018
Automation in European grocery logistics is no longer an added extra; we believe that there is a more urgent need to invest, and we wanted to look more closely. I recently wrote a report with my colleague James Walton, IGD’s Chief Economist, and he reviewed some of the economic factors that are pushing businesses in this direction. It is clear that shoppers across Europe are in a good p...
13 February 2018
Same-day delivery is one of the biggest challenges facing retailers and manufacturers in today’s food and grocery market. It challenges the very model that has allowed modern trade to thrive in regions around the world. Is it a challenge that can be overcome? And does it really need to be? Who or what is driving the agenda? What’s motivating food and grocery businesses to develop a sa...