Availability and service presentations


Amazon has launched Delivery Service Partners, a new programme that allows entrepreneurs to start their own package delivery business under the Amazon brand.
Co-op customers in Milton Keynes can now have their groceries delivered by Starship Technologies robot.
In this report, we look at how Target’s $7bn investment programme for its stores and supply chain has driven growth for the business. Essentially, Target’s supply chain strategy consists of the following pillars: * Flow replenishment (Less stock in-store / Demand-driven replenishment / Upgrading its WMS’s) * Omnichannel shopping (Stores fulfilling online orders / Acquisitions / Drive-up service / “You shop, Target delivers” * Considering stores as distribution hubs (Establishing picking routines / In-store pickup / Increased responsiveness) * Investing in people (Developing customer service / Increasing wages / Investing in training) The investment programme has resulted in the following: * 40% drop in out-of-stocks in the first quarter of 2018 * Stores with functional fulfilment services are able to offer a more responsive omnichannel shopping proposition * Target has significantly moved ahead of many of its competitors in terms of offering same-day deliveries (thanks to its acquisitions) and its stores’ ability to fulfil online orders * Through its investment in people, Target has been able to create a team of loyal, motivated associates who are likely to stay at the business for longer
Following months of speculation, Walmart has agreed to invest US$16 billion in India’s leading ecommerce retailer, Flipkart, giving it a 77% stake in the business. This report looks in more detail at Flipkart, its supply chain operations and why Walmart has chosen to invest.
Amazon has announced that Prime members can now request in-car delivery through Amazon Key.
Six different measures are used to make it easy to compare and understand how customer centric the industry's supply chains are. Five progressive maturity levels have been defined: Assumed (Level 1), Able, Average, Advanced and Aspirational (Level 5). The following measures are rated using the aforementioned maturity levels: Focused on forecasting / looking at the long term / shaping strategy / planning with partners / driven by demand / serving shoppers. Then, the average score on each measure for different segments is displayed.
Albert Heijn is trialling 15 minute deliveries in and around Strawinskylaan and De Boelelaan in Amsterdam, Netherlands.
Good OSA provides both retailers and manufacturers with the certainty that the supply chain is functioning effectively, allowing customers to buy what they want. We explore the significance of OSA in today’s retail environment and further understand the challenge of balancing availability rates and inventory levels, examining: * How a number of retailers are addressing the availability challenge * The key methodologies and the rationale behind them * Why some are experimenting and some consolidating * What retailers are doing to maximise OSA with increasingly stretched resources * OSA from a manufacturer perspective and how they can work with retailers to influence it * How the measurement of availability will evolve and the role technology play
Amazon’s innovative new service enables unattended in-home delivery at no extra cost.
Walmart is working with a leading provider of smart locks and smart home accessories to test deliveries to customers’ kitchens.