This report brings together information on leading retailers’ online operations development and what these will mean in 2022. Use it to:

• Get closer to your customers’ or competitors’ plans and what they mean for you
• Build deeper, more productive relationships with your partners that deliver more
• Organise your teams and activities, and prioritise areas of mutual benefit

To give a rounded picture of online operations, we’ve drawn information from our supply chain playbooks, which are a one-stop shop for a specific retailer’s supply chain operations.

Check out our retailer pages to find more insight on the retailers important to you.