Amazon has announced that it will extend its Amazon Key service to all Amazon customers in the U.S.
The announcement comes a month after Amazon acquired high-tech home security producer Ring in a deal worth over $1 billion. The deal is Amazon's second largest acquisition.
The announcement also comes just six months after Amazon first trialled its Amazon Key service in 37 US cities and surrounding areas across the U.S.
About Amazon Key
Amazon Key allows customers to have packages delivered inside their home without having to be there, as the courier is able to enter the shoppers home through a one-off code that allows them access via the Amazon Key smart lock.
Delivery is available on tens of millions of items sold on Amazon.com and the delivery is available at no extra cost for Prime members.
Test, learn and improve
Amazon has added a new feature to Amazon Key. Users are now able get entry and exit video clips of people entering and leaving their home. Customers have the option to view motion video clips of a person entering or leaving when the door is locked or unlocked.
This provides customers with increased peace of mind and security with real-time notifications and the ability to watch the clips at their own convenience.
"Customers have told us that they love how easy it is to use Amazon Key for keyless entry and door monitoring from anywhere with the Amazon Key App," said Rohit Shrivastava, General Manager, Amazon Key. "It's a great service for busy families; you no longer have to worry about giving keys to service providers like house cleaners, instead you can give them their own code right from your Amazon Key App. We're excited that customers across the country can now take advantage of these convenient features."
Amazon is not the first retailer to trial unattended in-home delivery through utilising smart locks. ICA in Sweden, Jet.com and Walmart in the US have all run trials. More recently we have seen Bringmeister, the online supermarket of Edeka, and Cary Services offering unattended home grocery deliveries straight to customers' fridges in Berlin.
However, the announcement is the first nationwide application of such a service, and plays very much into Amazon’s strategy of providing a great customer experience with particularly fast and reliable fulfilment.
Amazon Key aims to improve convenience in more ways than just through delivery. Amazon has previously announced that in the future Amazon Key will provide customers with professional service scheduling with thousands of providers.
This includes integrations with some of the leading service brands, including home cleaning experts from Merry Maids to pet sitters and dog walkers from Rover.com, as well as over 1,200 services from providers across 60 professions via Amazon Home Services, which will help Amazon build out its ecosystem and aim of being the “Earth’s most customer-centric company”.