Customers are evolving faster than ever. Truly understand the customer and use this to drive action that pulls the supply chain forward.


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Next month, Loop will launch in the UK, enabling customers to have their favourite brands delivered to their door in packaging designed especially for reuse.

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Albert Heijn plans to introduce grocery home deliveries in Belgium. The service is due to start this coming spring. Available in the Antwerp region only, for now The home delivery service will be initially available in Antwerp region, before being expanded across other regions in the country. General manager of Albert Heijn Belgium, Raf Van den Heuvel, said: " Delivering at home reinforc...
This blog highlights the need for businesses to take a holistic view of environmental sustainability that goes beyond the role of plastic packaging. Businesses are facing intense pressure to act fast to reduce the amount of plastic used in the products they make and sell. Consumers’ demand for action continues to grow, driven by concerns about the environment and, in particular, the negative...
Asda has become the first UK supermarket to roll out a one-hour click and collect service, according to reports from The Grocer. Express Click & Collect At the end of 2019, Asda launched trials of its Express Click & Collect service at its Killingbeck and Middleton stores. The retailer will now expand this initiative to further stores, with 25 offering the service by February. Hundreds of s...


In this report, we explore the transformational journey that James Jones & Sons Limited went on to develop Upall®, a new, innovative pallet protection system.
This is part of a series of reports that highlight how the world could change after the COVID-19 pandemic. This report looks at how "more frequent business disruption" could affect the industry in the future and explores ways businesses can prepare to mitigate against it.
In this report, we look at how StarStock, a technology provider specialising in hospitality and leisure, has launched a national, not-for-profit initiative that is not necessarily part of StarStock’s core business. This initiative supports pubs to sell food and drinks direct-to-consumer (
In this report, we explore multiple examples of how retailers, but also foodservice and catering suppliers are reaching out to shoppers, in light of the Coronavirus (COVID-19) pandemic.
This report explores the Loop platform, from TerraCycle, detailing what its introduction could mean for key stakeholders in the supply chain.
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On shelf availability (OSA) provides retailers with a shopper perspective of service and a view of overall supply chain effectiveness.

A customer-centric strategy allows you to differentiate your business and stand out from the crowd. The approach is being embraced by businesses seeking to deepen relationships with customers and create joint value. 

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A practical one day workshop for all roles in suppliers, to help develop your understanding of the vital part that supply chains play in underpinning FMCG businesses.