Customers are evolving faster than ever. Truly understand the customer and use this to drive action that pulls the supply chain forward.

 

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Costco and Instacart are joining forces to test a one-hour prescription delivery in California and Washington state.

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Kroger has launched a parcel delivery test program, in partnership with FedEx, UPS and USPS. What will the service offer? The program will be called Kroger Package Services (KPS) and will enable customers to have parcels delivered to store, which they can then pick up at their convenience. It will include packages that require a signature, saving customers the hassle of having to wait in fo...
Amazon’s grocery delivery service, Amazon Fresh, is now a free benefit for Prime members in the US. Free and fast grocery delivery Prime members are now able to receive groceries using Amazon Fresh as a free benefit, with options for fast one- and two- hour delivery windows. Previously, members would pay $14.99 a month for the service. Existing members will be able to benefit from the chang...
Amazon has rolled out its click and collect service, Amazon Counter, to thousands more locations across the US. New partner locations Amazon Counter offers customers a network of stores where they can collect their online orders from designated pick up points at partner locations. The click and collect option is available to all Amazon customers at no extra cost, offering Same-Day, One-Day,...

Presentations

26/11/2019
This report explores the inception of Lean manufacturing, highlights its benefits to businesses and offers you a guideline on how to best implement it. The report also looks at the tools and techniques that are available to put ‘Lean’ into practice and explains the challenges that can sit in the way of a successful ‘Lean’ implementation.
18/11/2019
This third (and final) report assesses the industry's maturity with Capability and Culture.
13/11/2019
In this report we look at the prospects for the US online grocery channel, what’s driving its growth and the implications for product suppliers.
29/10/2019
The emergence of omnichannel retailing has challenged the way availability is both measured and perceived. Read this report to understand the differences between channels, what these mean for accurate measurement and the ways you can improve your performance.
23/10/2019
This second report assesses the maturity of Tech and Data and the vital roles they play in effective collaboration.
View all presentations

On shelf availability (OSA) provides retailers with a shopper perspective of service and a view of overall supply chain effectiveness.

A customer-centric strategy allows you to differentiate your business and stand out from the crowd. The approach is being embraced by businesses seeking to deepen relationships with customers and create joint value. 

Use our benchmarking reports to compare yourself to your peers and as a roadmap for future development.

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A practical one day workshop for all roles in suppliers, to help develop your understanding of the vital part that supply chains play in underpinning FMCG businesses.