Customer centric case studies

Presentations

27/08/2019
This case study looks at JJ Foodservice's development of an ‘Amazon-style’ notification system that provides customers with an accurate delivery ETA and payment options. The work covered in this case study has seen JJ Foodservice shortlisted as a finalist in the 2019 IGD Supply Chain Excellence award category.
30/05/2019
This case study looks at Percol’s journey to introduce its new plastic-free, home compostable coffee packaging through an innovative partnership.
25/09/2018
This case study looks at how SKUtrak, a SaaS platform provided by Atheon Analytics, has helped Co-op and Muller save time, effort and resource in processing and visualising large volumes of data whilst helping to grow sales. We outline the journey of this collaboration that helped 'humanise' the data, which has numerous benefits.
17/09/2018
This case study showcases the collaboration between IGD and CHEP that resulted in the creation of a pan-European blended learning programme. The programme aims to upskill CHEP’s commercial team to help them demonstrate the added value of the company’s solutions. In essence, thanks to IGD’s retail immersion with CHEP’s senior leadership team in Toronto, a meeting with CHEP EMEA’s president and CHEP’s learning & development team, and a client consultation with key CHEP influencers, the cross-functional programme is finally designed. The core components of the programme include webinars in addition to 3 workshops, each of them covering a particular area. Following a successful first year, the programme has the potential to grow even further. In fact, access to IGD’s Retail Analysis and Supply Chain Analysis platforms will significantly help support this.
29/06/2018
Smurfit Kappa and Nestlé Cereal Partners embarked on an End-to-End Walk initiative, aiming to identify cost reductions, improve efficiencies and minimise waste. This case study examines how the two businesses built mutual trust and worked together to deliver savings for both businesses.
06/06/2018
In this report, we look at how Target’s $7bn investment programme for its stores and supply chain has driven growth for the business. Essentially, Target’s supply chain strategy consists of the following pillars: * Flow replenishment (Less stock in-store / Demand-driven replenishment / Upgrading its WMS’s) * Omnichannel shopping (Stores fulfilling online orders / Acquisitions / Drive-up service / “You shop, Target delivers” * Considering stores as distribution hubs (Establishing picking routines / In-store pickup / Increased responsiveness) * Investing in people (Developing customer service / Increasing wages / Investing in training) The investment programme has resulted in the following: * 40% drop in out-of-stocks in the first quarter of 2018 * Stores with functional fulfilment services are able to offer a more responsive omnichannel shopping proposition * Target has significantly moved ahead of many of its competitors in terms of offering same-day deliveries (thanks to its acquisitions) and its stores’ ability to fulfil online orders * Through its investment in people, Target has been able to create a team of loyal, motivated associates who are likely to stay at the business for longer
18/09/2017
Discover how Spar India partnered with HCL Technologies to transform its bricks and mortar supply chain to a multichannel one, with over 14,000 SKUs.
23/01/2017
The SCA team explores how Tesco has relaunched its supplier representative forum with the aim of strengthening working partnerships by engaging a broader spectrum of its supplier base. A number of actions were taken to address any ‘quick wins’ that had surfaced: * ‘Tesco Connect’ champions * Order volume smoothing * Visual insights * Pre-filled unit (PFU) guide In addition, using the feedback provided at the event, the following projects, which will involve teams from both Tesco and its suppliers, have been put forward: * Range change guide for suppliers * Collaborative planning manager (CPM) network * Failed to arrive (FTA) review * Promotional critical path support * ‘Tesco Connect’ best practice guide
09/08/2016
Propercorn is the fastest growing non-tech start-up in the UK and supplying sample products of its popcorn at events has been a key part of the company’s growth. However as the company grew, the number of requests for sample products exploded. Before Propercorn reconfigured its supply chain, it was relying on manual processes to deliver sample products and the supply chain team quickly realised they needed to find a new, and more efficient supply chain solution. Discover how Propercorn has drastically reduced order processing time, reduced road miles and reduced costs with its supply chain reconfiguration project.
20/07/2016
Family run since 1945, Reynolds is one of the largest fresh food distributors in the UK. However the company didn’t have capability to accurately monitor the real-time performance of its deliveries. Without this insight, service levels were impacted and delivery delays happened all too often. The team began to develop a custom IT module for the logistics team. Called REDEMA, this handheld driver companion provides real-time supply chain data and digital records, and has transformed Reynolds’ supply chain.