Customer centric news

18 February 2020
Next month, Loop will launch in the UK, enabling customers to have their favourite brands delivered to their door in packaging designed especially for reuse. Source: Terracycle   How does Loop work? Loop is a zero waste shopping service, delivering branded items to customers in refillable containers.  Once a customer has consumed the product, they can schedule a pickup time and L...
17 February 2020
Albert Heijn plans to introduce grocery home deliveries in Belgium. The service is due to start this coming spring. Available in the Antwerp region only, for now The home delivery service will be initially available in Antwerp region, before being expanded across other regions in the country. General manager of Albert Heijn Belgium, Raf Van den Heuvel, said: " Delivering at home reinforc...
05 February 2020
This blog highlights the need for businesses to take a holistic view of environmental sustainability that goes beyond the role of plastic packaging. Businesses are facing intense pressure to act fast to reduce the amount of plastic used in the products they make and sell. Consumers’ demand for action continues to grow, driven by concerns about the environment and, in particular, the negative...
22 January 2020
Asda has become the first UK supermarket to roll out a one-hour click and collect service, according to reports from The Grocer. Express Click & Collect At the end of 2019, Asda launched trials of its Express Click & Collect service at its Killingbeck and Middleton stores. The retailer will now expand this initiative to further stores, with 25 offering the service by February. Hundreds of s...
08 November 2019
Costco and Instacart are joining forces to test a one-hour prescription delivery in California and Washington state. Free for orders over $35 The prescription drug can be delivered to a Costco member’s home or office, and delivery fees are waived for orders over $35, otherwise, delivery prices can vary depending on how fast a member needs the medicines delivered. The one-hour option, which ...
01 November 2019
Kroger has launched a parcel delivery test program, in partnership with FedEx, UPS and USPS. What will the service offer? The program will be called Kroger Package Services (KPS) and will enable customers to have parcels delivered to store, which they can then pick up at their convenience. It will include packages that require a signature, saving customers the hassle of having to wait in fo...
29 October 2019
Amazon’s grocery delivery service, Amazon Fresh, is now a free benefit for Prime members in the US. Free and fast grocery delivery Prime members are now able to receive groceries using Amazon Fresh as a free benefit, with options for fast one- and two- hour delivery windows. Previously, members would pay $14.99 a month for the service. Existing members will be able to benefit from the chang...
24 October 2019
Amazon has rolled out its click and collect service, Amazon Counter, to thousands more locations across the US. New partner locations Amazon Counter offers customers a network of stores where they can collect their online orders from designated pick up points at partner locations. The click and collect option is available to all Amazon customers at no extra cost, offering Same-Day, One-Day,...
18 October 2019
Lidl has started testing a grocery pickup service in its Destelbergen store. The new service will allow customers to pick up the orders they’ve placed online and will cost €2.99. Plans to extend the trial to St-Denijs-Westrem in November Customers use a barcode that’s sent to their emails to collect their orders. In addition to Destelbergen, Lidl plans to extend the service in November to i...
17 October 2019
The latest instalment of IGD’s annual supply chain event took place this week. This was my fourth Supply Chain Summit and it was another great day! Here’s a recap in case you missed it. Customer-centric – the business imperative IGD’s CEO, Susan Barratt, opened on the main stage, setting the scene by delivering a few clear messages. The one that resonated with me most is “You must shape ...