Customer centric news

05 September 2019
Coop Sweden has introduced a same-day grocery delivery service in the Greater Stockholm area for its online shoppers. Result of a partnership with logistics company “Widrikssons Åkeri” The new service has been rolled out thanks to a partnership between the Swedish retailer and logistics company ‘Widrikssons Åkeri’. In order to be able to use the new service, customers need to place their...
05 September 2019
AmazonFresh’s fast delivery service is now available to its Prime customers in Indianapolis. About AmazonFresh AmazonFresh is a fast delivery service that provides produce, meat, grocery, amongst other products, to its Prime members. The service includes two delivery options: One- and two-hour deliveries. The service is available as a complement to the Prime membership, with an additional m...
19 August 2019
Food Lion, Ahold Delhaize’s subsidiary, plans to expand its ‘To-Go’ grocery pickup service, with an additional 25 stores across North Carolina and Virginia set to offer the service. To be introduced on the 19 th of August The new locations include Louisa, Williamsburg, Virginia Beach, Prince George, Lovingston, Quinton, Ashland, Myrtle Beach and Madison Heights. As an incentive, the grocer w...
16 August 2019
Walmart Canada is expanding its on-demand grocery delivery service to 200 stores through its partnership with Instacart. Delivery complements other fulfillment options The expansion of this service follows-on from the launch of a pilot service at 17 stores in the Greater Toronto Area (GTA) and Winnipeg last year. Through this service, customers can order grocery products to be delivered in ...
24 July 2019
Alibaba is opening up a new digital platform to small and medium sized sellers in the US in a bid to expand its global presence within the B2B e-commerce sector. $23.9 trillion According to Alibaba, the new platform will help connect US businesses to the $23.9 trillion global B2B e-commerce market, which is six times larger than the consumer ecommerce market. In order to promote the platfor...
19 July 2019
We roundup the latest ecommerce initiatives in the US as retailers develop alternative fulfilment models. Store fulfilment: Ahold Delhaize’s Giant Food rolling out grocery pickup With many of the leading US grocery retailers focusing on developing their delivery capabilities last year, store-based pickup has become a growing focus this year. This month, Ahold Delhaize’s Giant Food has start...
19 July 2019
Albertsons is piloting a delivery subscription service across twelve stores in different US locations. Early stages The trial, which started in March, is still at its early stages, given that the service does not have yet an official name, pricing plan or order minimum. According to Kenji Gjovig, vice president of e-commerce marketing and merchandising at Albertsons, the grocer intends t...
17 July 2019
Carrefour has announced a partnership with Spanish start-up Glovo to provide fast home delivery service in four countries. About the partnership The partnership will cover four countries: France, Spain, Italy and Argentina. The service is due to be operational by early October at the latest. Essentially, it will allow consumers to benefit from a 30-minute delivery service, seven days a week. ...
12 July 2019
Following positive feedback from the initial 50 customers who have taken part in the trial, Waitrose & Partners is expanding its ‘While You’re Away’ service to additional postcodes. From 300 to 818 postcodes The service is expanding to 818 postcodes, which will be serviced through its Coulsdon fulfilment centre, hence increasing the number of customers that participate in the trial by 200% ...
10 July 2019
Netherlands-based Jumbo is investing in smarter and more sustainable delivery methods to meet the growing demands of online grocery shopping. It has signed new cooperation agreements with Ondernemersvereniging Jumbo (OVJ), effective for the next three years. New delivery hubs For several months, Jumbo has been delivering from centralised hubs and expanding its e-fulfilment centres. The retailer...