Customer centric news

09 April 2019
Wing, the drone delivery company owned by Google’s parent company Alphabet, is launching its first public drone delivery service in Australia, albeit in a limited capacity. Focus on rural areas ‘Wing’ is an autonomous delivery drone service which aims not only to increase access to goods in rural areas but also to reduce CO2 emissions generated by traffic congestion in cities. The trial s...
26 March 2019
There has been a lot of activity concerning retailers and their last mile delivery partners recently. Several retailers have cut ties with existing partners or cut schemes altogether, while others have decided now is the time to commit. So, what’s going on? Why are some retailers pulling back, while others are investing? Let’s start by looking at what’s expected of a delivery scheme. Each is ...
26 March 2019
Online retailer Ocado has announced a partnership with Coles to develop its online grocery business in Australia. This is the fifth international partnership for the Ocado Smart Platform in less than 18 months. Developing Coles’ online business Coles is one of Australia’s largest grocery retailers, operating 818 supermarkets across the country. The retailer is already a market leader in onl...
26 March 2019
The Co-op has launched its first online home delivery service that offers customers delivery via a dedicated online store in as little as two hours. Two hour delivery Co-op’s new dedicated online store offers a range of around 1,500 products including food, drink, household goods and health and beauty products. A £5 delivery charge applies to all orders, with a minimum spend of £15. A free cli...
18 March 2019
Kroger is expanding its autonomous grocery delivery service to Houston, following an earlier test in Scottsdale, Arizona. Almost 1,000 deliveries completed as part of pilot programme Kroger is working with self-driving vehicle company, Nuro, for the expansion of this programme. It will operate from two Kroger stores in the Houston market, making deliveries into four zip codes. Like Scottsda...
13 March 2019
“Beware of minimising costs and wastage in your supply chain at the expense of the needs of your shoppers”, you will hear me utter to delegates in our workshops. This was brought to life for me last week when I popped into a supermarket for few items on my way home from work. I took a route to go past a convenient supermarket. On entering the fruit and vegetables department, I encountered a s...
12 March 2019
The service called ‘Ocado Zoom’ will be tested in West London. Customers can now place orders with Ocado for delivery within an hour. The new service is caters to smaller order sizes and was first announced in February . The Zoom service has been compared to Amazon’s Prime Now, a comparison that Ocado is keen to distance itself from, stating that the service is a response to customer demand...
06 March 2019
Amazon’s new delivery service, Amazon Day, gives Prime members the option to pick a day of the week to take a delivery of their recent orders. Shoppers are able to add items throughout the week to be delivered on their chosen day by selecting “Amazon Day” as the checkout option. Prime members can order products for Amazon Day delivery up to two days before the designated day. However, those who ...
05 March 2019
The new initiative uses an app to minimise food waste in Quebec stores. Loblaw has partnered with Flashfood to offer customers the opportunity to purchase discounted food in a service operating across nine Maxi stores in Quebec.  The retailer aims to have the scheme available in 113 Maxi stores and 25 Provigo stores in Quebec by the end of April. Reducing food waste is a key issue for co...
20 February 2019
Jumbo has started delivering groceries to the centre of Amsterdam, and areas just outside. Customers can order using the Jumbo app or online at Jumbo.com and choose their delivery slot. Jumbo is now offering the choice of a 1 hour or 2-hour timeslot for deliveries within the city centre, giving customers even more flexibility. Flexible shopping In order to increase awareness of the new se...