Customer centric news

18 June 2019
John Lewis shoppers are now able to return their unwanted online purchases through Waitrose drivers while receiving their grocery orders. No additional charge to use the service Waitrose.com customers are now able to return their unwanted John Lewis goods (purchased online or through ‘click and collect’) to their Waitrose’s grocery delivery driver. There is no additional charge to use the r...
17 June 2019
Walmart ramps up its delivery services by offering this time a new subscription-based service which offers unlimited grocery deliveries. $98 a year or $12.95 a month The US retailer already offers an online delivery service whereby orders are shipped to the customers’ nearest store for free or to their home for a $9.95 delivery fee. The new service, however, requires an annual subscription ...
12 June 2019
From next month, Waitrose will expand its rapid delivery service to Bath and Hove, in addition to 58 additional London postcodes, including Battersea, High Street Kensington, Bayswater, Victoria and Kingston, following a successful trial. Delivery within a couple of hours The delivery service launched last September thanks to a partnership between Waitrose & Partners and On the dot, a last ...
10 June 2019
Walmart has announced the launch of its ‘InHome Delivery’ service next Autumn. Available to nearly 1 million people in three cities The new service will be available to almost 1 million people in three cities: Kansas City, Missouri; Pittsburgh and Vero Beach, Florida. Start date of the service and cost to customers haven’t been disclosed. Source: Walmart How does it work? Afte...
29 May 2019
Amazon is due to offer discounts on warehouse storage fees for sellers that stock more of their product with the e-tailer. Up to 75% discounts Discounts of up to 75% will be offered to sellers that have sold more than 60 units of a product each month and sellers that hold products that have been specifically selected by Amazon. In order to qualify for the discounts, the sellers in question ...
28 May 2019
The new fulfilment centre in Enfield, North London is due to open by 2020. 110,000 sq ft property to create ‘hundreds’ of jobs The move forms part of its new deal with Today Development Partners (TDP), which aims to help Waitrose triple the size of its online business to £1bn by 2022. The new facility, which sits on a five-acre site, is due to open by spring 2020 and create ‘hundreds’ of jo...
24 May 2019
John Lewis plans to pilot the ‘click-and -collect’ service in areas where it has a lesser reach to its customers. 6 stores to be included in the trial The trial will be initially launched in the following Co-op stores: Angel Square, Manchester (Support Centre store, where it will be available to Co-op colleagues) Manchester Piccadilly Trent Bridge, Nottingham Dulwich – Lordship ...
24 May 2019
Franprix and Cdiscount are set to combine their expertise to develop very fast deliveries for customers based in major cities. ‘Express delivery service’ The ‘express delivery service’ will allow customers that live in Paris to receive food (including hot and cold dishes) and non-food products within 30 minutes, using Franprix’s network of stores across the city. The delivery service wil...
23 May 2019
Lidl to introduce parcel machines in Finland that will allow customers to pick up deliveries from various carriers. 4 cities initially included in the scheme Lidl plans to introduce the parcel machines initially in stores located at Rautatienkatu, Tampere and Espoonlahti, Espoo. The lockers are supplied by Finnish company Smartmile. The German retailer intends to introduce the lockers ev...
22 May 2019
Kroger partners with Loop, a circular ecommerce platform developed by TerraCycle, to advance its zero-waste vision by reducing the usage of single-use plastics. 100+ products from leading brands The new partnership means that Kroger and Loop will pilot a new reusable packaging system that enables customers in select markets to buy more than 100 products which come in a reusable packaging. M...