Ocado to trial one-hour delivery service

Date : 12 March 2019

The service called ‘Ocado Zoom’ will be tested in West London.

Customers can now place orders with Ocado for delivery within an hour. The new service is caters to smaller order sizes and was first announced in February. The Zoom service has been compared to Amazon’s Prime Now, a comparison that Ocado is keen to distance itself from, stating that the service is a response to customer demand.

Minimum order value

There are 10,000 SKUs available to choose from, and orders can be delivered within the hour, or later the same day, with delivery slots subject to availability. There is a minimum order value of £15, and delivery charges are applied at the checkout.

Environmentally friendly delivery

Ocado is offering a one-hour grocery delivery powered by the delivery platform Stuart. Stuart is a delivery fleet company that offers a variety of deliver methods, from bikes to cars to ensure the delivery arrives promptly. Stuart was founded in 2015 and is focused on moving goods around major urban centres in an environmentally friendly way. Stuart’s technology is integrated with Ocado’s ordering process to ensure the best suited delivery method is used for each job.

David Saenz, chief operating officer at Stuart, said “By bringing together both companies’ cutting-edge technologies, we have built a service which facilitates the grocery shopping experience and gives consumers quicker and more flexible access to grocery shopping, matching their own fast-paced lives. This sector is quickly evolving, and we are excited to be at the forefront of it.”