Customer centric news

06 September 2018
The modernisation of Target’s supply chain operations was demonstrated recently when they ran an event to compete with Amazon’s Prime Day sale. Keeping operations running smoothly At the retailer’s recent Q2 investor call, the senior team described how the one-day event created their biggest digital sales day outside of a holiday season, driving sales of nearly three times forecast. John Mu...
28 August 2018
Having launched its first unstaffed convenience store at Lotte World Tower in Seoul last year, 7-Eleven is now testing its latest 'express' format. South Korea continues to see the rise of self-service and cashier-less stores with various retailers exploring this space.  7-Eleven's new concept store consists of five vending machines in the shape of an express train. It is currently testing four...
20 August 2018
Walmart has completed the acquisition of Flipkart, India’s leading ecommerce business, following plans announced earlier this year. The retailer is now the largest shareholder in the Flipkart Group. Walmart takes 77% share of the business Flipkart is India's largest online marketplace. Founded in 2007, it sells 8m products across 80 categories. It has 100m registered users, 100,000 sellers,...
15 August 2018
Unilever has agreed a distribution deal with China’s largest retailer, JD.com. “Retail-as-a-Service” offering Unilever will use JD’s extensive logistics network to ship its products around the country, for sale in stores owned by JD and other retailers. JD.com refers to this being its “Retail-as-a-Service” offering, making its technology and infrastructure available to partners beyond ...
15 August 2018
Amazon has opened its second fulfillment centre in Australia, in the south western Sydney suburb of Moorebank. Second fulfillment centre in Australia The new centre is the first for the retailer in Sydney and second in Australia, after opening its first in Melbourne in late 2017. The new facility, which at 43,000 sq m is almost double the size of the one in Melbourne, will dramatically improv...
10 August 2018
Walmart and JD.com have invested US$500m to further strengthen their online grocery delivery and logistics firm Dada-JD Daojia. Boosting online to offline experience Dada-JD Daojia offers delivery services to around 100,000 retail stores in China. It partners retailers to offer one-hour delivery for groceries and other items via its network of 5 million bike and scooter riders. Building on...
08 August 2018
Alistair Balderson summarises four IGD Supply Chain Analysis reports, so you can “bring the outside in” and give your annual planning a boost. It’s August, so for many in our industry that means not only holiday time (if you’re lucky), but also annual planning time. A wonderful opportunity to step back from the day-to-day supply chain challenges to think about the big questions. Questions...
27 July 2018
A new report published by the Grocery Manufacturers Association shows that levels of product availability online are well below those seen in physical stores. The headline finding is that online availability is 80% across the markets and categories reviewed. In the USA, the 15% out-of-stock rate online is nearly double the out-of-stock rate of 8.3% for physical stores. The report looks at six ...
24 July 2018
China-based ecommerce retailer JD.com plans to finalise its strategy for entering the European market and open an office in Germany by the end of the year, according to Handelsblatt, a German newspaper. France, the UK and Germany are the key markets In early 2018, Richard Liu, chief executive of JD.com has said it would first launch its ecommerce platform and delivery services in France, th...
19 July 2018
Costco Canada is testing a new two-day grocery delivery service in southern Ontario. Orders fulfilled at Business Center The new service enables members to qualify for free two-day delivery for orders over $75. They will be able to shop a broad range of grocery, consumable and health and beauty categories, although perishable categories will not be included as part of the initial pilot. The...