Customer centric news

06 June 2018
Following its third quarter results, we look at Costco’s ecommerce highlights. Strengthening performance across the business Costco’s third quarter revenue increased by 12.1% to $32.4bn, with net income up 7.1% to $750m. Comparable store sales, excluding fuel and currency impacts, increased by 10.2%. This was almost twice as strong as its performance in Q2. The retailer’s ecommerce sales we...
05 June 2018
Chris Tyas is the Global Head of Supply Chain for Nestlé, an influential senior leader in our industry who travels extensively to gather and spread best practices. We were fortunate to secure some of his time on the phone recently. He outlined his thoughts on today’s supply chain challenges for Nestlé and the industry more widely, as well as sharing some successful initiatives from the world...
04 June 2018
Lidl is to invest €100m in Portugal 2018, whilst in Spain, it’s furthering its sustainable programme by eliminating plastic bags. Supply chain investments in Portugal According to Hipersuper, Lidl Portugal will split its investment between opening new stores and remodelling exiting ones. €20m of the €100m will be spent on the modernisation of the Torres Novas warehouse. The warehouse will b...
31 May 2018
We’ve just launched a new report in our flagship report series: IGD Futures , focusing on the development of the online channel. It combines input from industry and IGD’s team of experts in online, technology and supply chain. The research summarises the key features of the online store of the future and what this will mean for food and grocery businesses. Innovation will drive increased ...
30 May 2018
China Railway Express has completed its first JD.com-dedicated journey from Germany to China. 10,000km journey The China Railway Express train left Hamburg, Germany and travelled 10,000km to a JD import hub in Xi’an, the capital of China’s central Shaanxi province. The journey took half the time of a journey usually done by sea – up to 35 days. It is also 80% cheaper than air freight. Whils...
30 May 2018
Alibaba, along with its logistics affiliate, Cainiao Network, has agreed to invest US$1.38bn in ZTO, a leading express delivery company in China. Nationwide logistics network ZTO is one of China’s largest express delivery businesses, incorporating pickup and last-mile solutions, as well as value-added logistics services. Its delivery network covers over 96% of China’s cities and counties an...
24 May 2018
Mercadona has launched a pilot in Valencia to test, learn and improve its online shopping service for its clients, the ‘boss’. What’s new? Opened on 21 May 2018, the new version of the online shopping system coexists with the current one, which is still available nationwide. The test version covers Valencia’s city centre and will be expanded to the wider city and nearby towns in months to com...
23 May 2018
Leading British dairy company, Dairy Crest, has announced a £75m investment into its Davidstow facility. Investing to increase production capacity The £75m investment is part of a wider £85m investment to grow the capacity of Dairy Crest’s cheese business. It will be used to increase the production capacity at the manufacturer’s site in Davidstow, Cornwall by 200m litres of milk a year – in...
16 May 2018
For many shoppers, the issue with buying products online is having to be at home for the delivery time slot. Unattended in-home delivery eliminates that need, and even remembers to put your ice cream in the freezer. In the last year or so, we’ve noticed a real trend in unattended in-home deliveries. It’s not something I’d have ever thought possible five years ago, but if there’s anything I’v...
16 May 2018
JD.com has invested $306m in China’s second largest logistics company, ESR. Expanding across Asia JD.com’s logistics arm, JD Logistics, has invested in e-Shang Redwood (ESR) in order to strengthen their existing relationship and create an improved logistics service across Asia Pacific. ESR is China’s second largest logistics business, operating over 10m square metres of warehouse space acro...