Customer centric news

05 March 2019
The new initiative uses an app to minimise food waste in Quebec stores. Loblaw has partnered with Flashfood to offer customers the opportunity to purchase discounted food in a service operating across nine Maxi stores in Quebec.  The retailer aims to have the scheme available in 113 Maxi stores and 25 Provigo stores in Quebec by the end of April. Reducing food waste is a key issue for co...
20 February 2019
Jumbo has started delivering groceries to the centre of Amsterdam, and areas just outside. Customers can order using the Jumbo app or online at Jumbo.com and choose their delivery slot. Jumbo is now offering the choice of a 1 hour or 2-hour timeslot for deliveries within the city centre, giving customers even more flexibility. Flexible shopping In order to increase awareness of the new se...
20 February 2019
Practical tests have begun to investigate the transition to emission-free supermarket supply. Albert Heijn is working alongside DAF Trucks, Simon Loos, Peter Appel Transport and TNO to test electric trucks and trailers in cities.  In a European first, these tests will trial fully electric trucks and plug-in hybrid trucks.  The initial goal is to establish the functional and operational require...
13 February 2019
Dutch online grocery retailer, Picnic was founded in 2015. Since then, it has focused on differentiating itself from other grocery delivery services in two key areas. Firstly, Picnic runs a set delivery route rather than delivering to an individual shopper at their specific time and location. Secondly, Picnic focuses on pricing for the mass market, rather than the premium market. A combination of...
13 February 2019
Waitrose has created a virtual shelf signposting a range of goods made by B Corps certified businesses. These companies are committed to ensuring that they balance profit and purpose, and consider the impact of business decisions on the environment and communities. B Corps certified companies are dedicated to using business as a positive force, and the values of these companies are rooted in the ...
06 February 2019
Ocado has released its 2018 results, referring to the year as “transformative.” Ocado Retail saw an increase in orders per week to 296,000, with highest orders per week of 340,000. Active customers increased by 11.8% from 645,000 to 721,000, although there was a small decrease (0.4%) in total basket price. Ocado stated it expects retail revenue to grow by 10 to 15 per cent this year, but sugge...
06 February 2019
Ahold Delhaize USA has partnered with start-up Deliv to provide customers with same-day delivery for online orders. The new service will initially be available at checkout to Giant Foods and Martin’s shoppers who order from Peapod. The retailer hopes to expand the service to other banners in the US soon. JJ Fleeman, president of Peapod Digital labs and chief e-commerce office of Ahold Delhaiz...
06 February 2019
Lidl UK is opening its thirteenth and largest regional distribution centre in Doncaster. It is investing £70 million in the new warehouse in Doncaster which will be its largest in the UK at 624,300 square feet. The new facility is predicted to process around 4,000 pallets a day, and deliver to 53 stores across South Yorkshire, Lincolnshire and the Midlands initially. Tsvetelina Butrakova, L...
30 January 2019
Leading retailers and suppliers have partnered with a new online service to reduce the production of single-use plastics. Online platform, Loop is a “circular shopping platform” designed to change the way people shop by delivering popular products directly to consumers in reusable packaging. As part of the programme, items such as orange juice, ice cream, detergent, deodorant and shampoo...
30 January 2019
UK Retailers, M&S and Waitrose are taking action to address the issue of plastic waste. M&S has launched a new scheme that will allow customers to bring non-recyclable packaging back to stores to stop it going to landfill.  The recycling bins will allow a range of plastic packaging items such as crisp packets, black plastic trays and sachets, which aren’t currently recycled by local councils, t...