Customer centric news

24 May 2019
Franprix and Cdiscount are set to combine their expertise to develop very fast deliveries for customers based in major cities. ‘Express delivery service’ The ‘express delivery service’ will allow customers that live in Paris to receive food (including hot and cold dishes) and non-food products within 30 minutes, using Franprix’s network of stores across the city. The delivery service wil...
23 May 2019
Lidl to introduce parcel machines in Finland that will allow customers to pick up deliveries from various carriers. 4 cities initially included in the scheme Lidl plans to introduce the parcel machines initially in stores located at Rautatienkatu, Tampere and Espoonlahti, Espoo. The lockers are supplied by Finnish company Smartmile. The German retailer intends to introduce the lockers ev...
22 May 2019
Kroger partners with Loop, a circular ecommerce platform developed by TerraCycle, to advance its zero-waste vision by reducing the usage of single-use plastics. 100+ products from leading brands The new partnership means that Kroger and Loop will pilot a new reusable packaging system that enables customers in select markets to buy more than 100 products which come in a reusable packaging. M...
16 May 2019
Waitrose has announced it’s expanding its in-home delivery service "While You're Away" to more than 1,000 customers. Initially started with 100 customers Back in last October, Waitrose initially started the “While You’re Away” trial with 100 customers that are located within the delivery zone of its online fulfilment centre in Coulsdon, south London. However, due to positive customer feedba...
15 May 2019
Walmart has announced it’s rolling out free next day delivery on its most popular items in select geographical areas. What’s in it? Orders over $35 will be eligible for free next-day delivery, without the need to pay a membership fee. The offer will be initially available to customers based in Phoenix and Las Vegas, before expanding to customers based in Southern California over the next fe...
14 May 2019
From the 14th May, Carrefour is set to host the Loop platform on its website. Loop has been launched by several manufacturers to test a returnable packaging proposal and aims to reduce packaging waste. A result of a partnership between 25 consumer goods manufacturers and TerraCycle Nestlé, Mars Petcare, Mondelez, Danone, Proctor & Gamble, Coca-Cola, PepsiCo and Lesieur are amongst the man...
14 May 2019
Following its plans to halve shipping times for its Prime customers, Amazon is offering its employees the option of starting their own delivery business. Expanding its Delivery Service Partner programme… Essentially, Amazon is extending its Delivery Service Partner programme, which was launched last June, to its own employees by offering $10,000 in startup costs in addition to three months’...
06 May 2019
Migros’ partnership with Swiss Post will allow customers to collect online orders in its stores. 300 branches across Switzerland The service will be operational across 300 branches throughout the country. It is integrated into Migro’s existing PickMup service, which allows customers to purchase products from Migros brands and pick them up in a store. Customers with a Swiss Post online ac...
30 April 2019
Carrefour has announced the implementation of blockchain technology to its Rocamadour cheese’s supply chain. First cheese to benefit from the technology Rocamadour is the first cheese and eighth product of the Carrefour Quality Line to introduce blockchain mapping. This cheese is produced by six French farmhouse producers from goat’s milk and has a protected designation of origin (PDO) stat...
26 April 2019
Amazon has announced on Thursday that it plans to halve shipping times for its Prime customers. Essentially, the current two-day free shipping time will turn into a one-day free shipping offer. $800 million investment In order to achieve this target, Amazon plans to invest $800 million in the second quarter of 2019. It did not offer a timeline of when the new offer will be effectively rolle...