Customer centric news

21 September 2016
Tesco Lotus and Lazada are trying to get customers outside Bangkok to try out online shopping by introducing online shopping kiosks in some of their Express and Talad convenience stores outside the city. Strong online growth drives new development Tesco Lotus has just installed a bunch of Lazada kiosks in their Tesco Lotus Express and Talad shops and if successful, it plans to introduce them ...
20 September 2016
The Co-op has become the first major UK retailer to stock 100% British meat. Part of £1.5bn investment The Co-op has announced a new sourcing initiative that will make it the only major UK retailer to stock 100% British own brand beef, chicken, pork, lamb, bacon and turkey. Co-op, which has pledged to invest £1.5bn om sourcing UK meat and vegetables, is the sole UK retailer to use only Briti...
13 September 2016
Grocery delivery company, Togle, has launched an M&S food delivery service in parts of London. Delivery in one hour The service, which is currently available in West and South West London, sees Togle deliver M&S groceries to shoppers within an hour. Customers enter their postcode and are then offered a range of groceries available at their nearest M&S store. Togle commits to delivery within ...
13 September 2016
Sainsbury's has announced an expansion of its click and collect points to 200 in stores across the UK, this comes after the takeover of Home Retail Group. New click and collect offer Sainsbury's will open 200 click and collect points in-store by the end of 2016. Since the launch of its click and collect groceries service in March 2015, online orders have continued to grow, with the service ...
13 September 2016
Morrisons is set to install Amazon lockers to the majority of its stores, having introduced the lockers to its stores in the last 6 months, the supermarket chain now plans to install hundreds more before January 2017. Growing relationship Morrisons and Amazon already have a relationship, with Morrisons supplying thousands of grocery items through Amazon Fresh in London, Amazon Pantry nationwi...
05 September 2016
New Zealand dairy producer, Fonterra, has cut the lead times on its UHT milk by over 70%. 70% reduction Fonterra has dramatically reduced lead times on its Anchor UHT milk for export to China. Fonterra, whose brands also include Tip Top ice cream and Mainland cheese and butter, has cut the lead times from over 100 days to 34. The reduction in lead time took four months to devise and implemen...
05 September 2016
In the Netherlands, Ahold has announced a number of developments online, which is seeing expand its skill and scale in relation to the ecommerce channel, marking it out as one of the region’s most innovative retailers. Innovating to maintain leadership In an interview with Emerce magazine, Albert Heijn online’s general manager, Selma Postma, outlined the retailer’s need to keep innovating, de...
02 September 2016
With growth hard to come by, untangling your supply chain cost to serve may be more important than ever. Chris Irish explores how decisions made at one end of a supply chain can have a profound impact at the other and untangling this web may help you uncover hidden costs to remove and increase your business’s profitability. OK, I should probably start by clarifying something: I’m not about to...
30 August 2016
Tesco is to launch a same-day click & collect service. Available in 90% of click & collect stores At launch, Tesco's new service will be available in 90% of stores already offering click & collect, with two-hour collection slots priced at £2 between Mondays and Fridays and £3 during peak demand days: Friday and Saturday. The service is free to its Delivery Saver customers, so long as they ord...
24 August 2016
We review Walmart’s second quarter results and the factors behind its improved performance. Revenue up 0.5% Walmart’s total revenue increased by 0.5% to $120.9bn in the second quarter, with net sales at its US stores and Sam’s Club (ex-fuel) increasing by 3.1% and 0.4% respectively. International sales were down 6.6%, impacted by foreign currency (up 2.2% on a constant currency basis). Eco...