Customer centric news

24 April 2019
The US Federal Aviation Administration has granted Google’s offshoot “Wing Aviation” its approval to start delivering goods using drones later this year. The go-ahead will allow “Wing Aviation” to operate drone deliveries of food, medicine and small consumer goods in Blacksburg, Virginia. US secretary of transport Elaine L. Chao said: “This is an important step forward for the safe testing and...
23 April 2019
French grocer Casino is teaming up with Amazon following a successful stint that took place last year which saw its upmarket subsidiary Monoprix implement, in collaboration with Amazon, rapid deliveries to Amazon’s prime Now service members in the French capital. Expansion into additional cities According to Casino, this service will be expanded outside the boundaries of Paris onto new loca...
23 April 2019
Asda aims to ban all single-use plastic from its supermarket cafés by the end of 2019. Ongoing efforts to ban plastic The trial forms part of several retailer's ongoing efforts to ban the material. In fact, the grocer has already removed plastic items from its Beeston store (Leeds), including straws, disposable cups and cutlery. It has introduced instead wooden cutlery, paper straws and foo...
23 April 2019
Amazon and Walmart partake in the two-year long US department of Agriculture (USDA) SNAP pilot programme that aims to extend the reach of online shopping into low-income consumers. Two-year trial Amazon and Walmart are currently trialling a two-year pilot programme that has been launched by the USDA which will allow Supplemental Nutrition Programme (SNAP) recipients to pay for groceries onl...
09 April 2019
Wing, the drone delivery company owned by Google’s parent company Alphabet, is launching its first public drone delivery service in Australia, albeit in a limited capacity. Focus on rural areas ‘Wing’ is an autonomous delivery drone service which aims not only to increase access to goods in rural areas but also to reduce CO2 emissions generated by traffic congestion in cities. The trial s...
26 March 2019
There has been a lot of activity concerning retailers and their last mile delivery partners recently. Several retailers have cut ties with existing partners or cut schemes altogether, while others have decided now is the time to commit. So, what’s going on? Why are some retailers pulling back, while others are investing? Let’s start by looking at what’s expected of a delivery scheme. Each is ...
26 March 2019
Online retailer Ocado has announced a partnership with Coles to develop its online grocery business in Australia. This is the fifth international partnership for the Ocado Smart Platform in less than 18 months. Developing Coles’ online business Coles is one of Australia’s largest grocery retailers, operating 818 supermarkets across the country. The retailer is already a market leader in onl...
26 March 2019
The Co-op has launched its first online home delivery service that offers customers delivery via a dedicated online store in as little as two hours. Two hour delivery Co-op’s new dedicated online store offers a range of around 1,500 products including food, drink, household goods and health and beauty products. A £5 delivery charge applies to all orders, with a minimum spend of £15. A free cli...
18 March 2019
Kroger is expanding its autonomous grocery delivery service to Houston, following an earlier test in Scottsdale, Arizona. Almost 1,000 deliveries completed as part of pilot programme Kroger is working with self-driving vehicle company, Nuro, for the expansion of this programme. It will operate from two Kroger stores in the Houston market, making deliveries into four zip codes. Like Scottsda...
13 March 2019
“Beware of minimising costs and wastage in your supply chain at the expense of the needs of your shoppers”, you will hear me utter to delegates in our workshops. This was brought to life for me last week when I popped into a supermarket for few items on my way home from work. I took a route to go past a convenient supermarket. On entering the fruit and vegetables department, I encountered a s...