Customer centric news

18 December 2018
In its Q4 trading statement, Ocado has revealed that it is now delivering 320,000 orders a week, an increase of 13.1% year on year. New fulfilment centre boosting growth Ocado’s delivery growth is thanks in part to its newly opened robotic customer fulfilment centre in Erith, which is now processing 30,000 orders per week. Its average basket size is still strong at £104.91 but decreased 1% ...
14 December 2018
We look at how Auchan is expanding its online offer in Romania and Ukraine. Romania signs deal with Uber Eats… Auchan Romania has partnered with Uber Eats to supply a special range of restaurant products. The range has been created by chefs Marin Sabau and Sorin Barbu. The range includes 25 traditional Romanian and international dishes. Customers can order the products through the Uber E...
11 December 2018
As part of their strategic relationship, Walmart and Rakuten have opened their first ecommerce store in Japan. We look at the model being used and implications for future expansion. Products fulfilled from US inventory Earlier this year, Walmart and Tokyo-based Rakuten, announced a strategic alliance designed to optimise each company’s strengths and assets to expand their reach to new consu...
10 December 2018
China-based Alibaba has signed an agreement with the Belgium government to create an ecommerce trade hub. The agreement is part of Alibaba’s Electronic World Trade Platform (eWTP), of which Belgium is the first European country to join. Logistics division Cainiao to invest €75m… Alibaba’s logistics division, Cainiao, will initially invest €75m (US$85m) in the project, which will commence in...
07 December 2018
France-based Leclerc has partnered with local start-up Shopopop to expand the range of delivery options for shoppers. Orders delivered by ‘Shoppers’ Through the partnership, Leclerc customers can have their online orders delivered to them at home. Customers buy through Leclerc’s web site and then fill out their order’s shipping information on Shopopop.com. Source: Shopopop They c...
28 November 2018
Global food company Kellogg announced a significant initiative to streamline its packaging portfolio in 2019. At its Company Investor Day in November, it described a move to just three standard pack sizes. The main aim of this is to improve consumers’ ability to shop for cereal products, by creating better differentiation between small, medium and large pack sizes. But in doing so, it should...
22 November 2018
At the beginning of the year, we picked out four supply chain trends we expected to gather significant momentum in 2018. As we approach the end of the year, the time has come to review how accurate our predictions were. There’s more information on each in this infographic . Here’s a quick reminder of the four we put forward: The online-offline space invasion Reprioritising skills ...
14 November 2018
We held our annual Supply Chain Summit yesterday, with a wealth of great speakers from the food and grocery industry alongside academics and thought leaders, solution providers and a colleague from the automotive industry. Over the coming weeks we will create some summary reports and case studies, but here are my initial reflections on the day, grouped by some key themes that I took away. ...
07 November 2018
Co-op has announced plans for a new £45m distribution centre to support its ongoing growth. 100 new stores in 2018 Co-op is currently on-track to open 100 new stores in 2018. The new facility, which will be in Bedfordshire’s Symmetry Park, Biggleswade, will support the retailer’s growth across London, the South, and the South East of England. Construction of the distribution centre is due t...
07 November 2018
  This week, IGD published its keynote piece of supply chain research for 2018, Supply Chains for Growth . It’s a fantastic insight into the future characteristics of our industry’s supply chains and an analysis of the response needed. Kudos to my colleagues Alistair and Chris for a sterling job.   Supply Chains for Growth outlines the elevated impact that a supply chain team ca...