Customer centric news

07 November 2018
Mercadona is constructing a new logistics platform in Barcelona, exclusively for online orders. It is expected to be operational by 2020, according to Europa Press. ‘Colmena’ or the hive, is the name Mercadona gives to its warehouses dedicated to online orders. First online warehouse in Barcelona The warehouse will be Mercaona’s first in Barcelona that is dedicated to online orders. It mark...
31 October 2018
The shopping environment is changing rapidly, as is the external environment which affects our supply chains. This creates a significant opportunity for the supply chain function to develop new solutions, processes and consumer offerings. IGD has been looking more closely at how organisations can capture this opportunity, and I’m pleased to share a summary of our findings with you. The full ...
31 October 2018
Albertsons is set to become the first national grocer in the US to pilot and implement a robotic picking and micro-fulfilment solution for grocery ecommerce. Utilising a range of ecommerce models Albertsons is partnering with Takeoff Technologies to launch an automated ecommerce fulfilment centre. The pilot is set to launch next year. The retailer currently operates a range of ecommerce mod...
25 October 2018
Connected washing machines and a robot delivering gin. These were just two of the unexpected things I experienced at last week’s IGD Digital Commerce event. I attended the second day of this visionary event, and I took away quite a few insights and reflections from the day. You’ll be aware that the IGD Supply Chain Summit is coming soon, and I’m sure that will be just as insightful a d...
24 October 2018
We look at the latest initiatives from Walmart Canada, including mobile check-in and the launch of Pickup Towers. 1. Launching mobile check-in With the expansion of its grocery pickup service to stores in Regina, Halifax, Moncton, Victoria and Quebec City, Walmart Canada has launched a mobile check-in service. Integrated into the retailer’s app, the service enables customers to notify the s...
23 October 2018
A new home delivery service is to start in London, delivering groceries from Aldi stores. Home Run takes orders online, and uses personal shoppers to go into stores to pick the goods. The company then offers delivery to addresses in central London within 2 hours. Last mile couriers Home Run already fulfils orders from Waitrose, Marks & Spencer and Tesco, but it charges a premium on some pro...
22 October 2018
Amazon is searching for space to build its fourth distribution centre in Mexico, according to reports from Reuters. The distribution centre, if opened, will help support the retailer’s growth in the country’s ecommerce market. Amazon targets Queretaro… Amazon hopes to build the distribution centre in Queretaro and has already considered several properties. The company needs 50 acres of land...
17 October 2018
It’s been a big year for Ocado, having struck agreements with several international retailers to implement its online fulfilment solution. It also scooped the IGD Online Store of the Year award! Alex Harvey, Head of Robotics and Autonomous Systems at Ocado will be speaking at November’s Supply Chain Summit.  Check out the full programme. DOWNLOAD INFOGRAPHIC AS PDF
17 October 2018
Israeli technology firm, CommonSense Robotics, has opened its first micro-fulfilment centre (MFC) in Tel Aviv, Israel. The unit occupies 550 square metres in a city centre location, a footprint which is comparable to a small convenience store and contains a similar number of items. Central locations CommonSense will own and operate the MFCs on behalf of its customers. The startup has sign...
16 October 2018
The UK Competition and Markets Authority has revealed the issues it will scrutinise for its in depth investigation into the proposed Sainsbury's - Asda merger. The investigation will consider how the merger may affect competition in each of the product markets in which it operates, at both a national level and in each local area. Focus on outcomes for shoppers Central to the inquiry will ...