Customer centric news

15 October 2018
Auchan Retail is launching its first pedestrian Drive in France. Meeting rising shopper expectations Auchan France's pedestrian Drive in Lille promises to “ meet the expectations and lifestyles of an active urban clientele, keen to shop quickly, at the best price". Price incentives to customers The 130 sq. m Drive is open from 09:00 to 21:00 from Monday to Saturday. Orders ...
08 October 2018
We look at how European retailers are innovating in online. Increased use of pedestrian Drives in France Pedestrian Drives allow shoppers to place orders online and collect them from convenient locations in the centre of cities or towns. Retailers are marketing them as enabling shoppers to buy from a hypermarket’s range and prices, while not having to leave city centres. Pedestrian Drives are...
03 October 2018
The winners of the IGD Awards 2018 were announced at a glittering ceremony in London last night (2nd Oct). Commenting on the IGD Awards, Nick Downing, Commercial Director at IGD said: “Our industry continues to face some challenging times, yet never fails to impress with inventive ways to keep surprising and delighting shoppers with fresh ideas and great service. Congratulations to all our winn...
26 September 2018
German retailer Rewe has opened a new automated warehouse near Cologne to improve fulfilment of online orders. Ecommerce is seeing strong growth in Germany, with Amazon and other pureplay operators launching and Rewe investing heavily amongst others. Automated and flexible The new facility, dubbed ‘Scarlet ONE’ has been built at a cost of EUR 80m, and replaces a previous warehouse which was...
20 September 2018
Partnering with Walmart, Spud.ca has launched Canada’s first fresh food delivery platform facility, Food-X. Opening up platform for national and international retailers Food-X is a food delivery platform that allows multiple retailers to access technology, warehousing, food preparation and delivery services. The company can consolidate orders from all of its customers onto fewer trucks, the...
19 September 2018
Alex’s latest blog explores how supply chains can create business value by “bringing the outside in”. Brexit, Blockchain, Big data, Gamification…. These are all terms that didn’t exist just four or five years ago when talking about current trends in supply chain. For many, these terms are now the new norm. What about HoloLens , Geo-targeting or Dynamic Traffic Support ...
18 September 2018
Lidl, the fast-growing German discount retailer, has bought a site near Leeds to build its 17th regional distribution centre (RDC) in the UK. The company currently has 12 RDCs in operation and the Leeds site is the 5th in their pipeline of new warehouses: Doncaster, Bolton, Peterborough and Luton. The business has over 700 stores currently, supporting its market share of over 5% and growth r...
12 September 2018
We look at Spark Delivery, a new last-mile delivery program from Walmart, that is being piloted in Nashville and New Orleans. Grocery delivery programme launched this year Following a launch earlier this year, Walmart is in the process of rolling-out grocery home delivery to 100 metro areas in the US, reaching more than 40% of US households. Currently the retailer is utilising a range of cr...
06 September 2018
The modernisation of Target’s supply chain operations was demonstrated recently when they ran an event to compete with Amazon’s Prime Day sale. Keeping operations running smoothly At the retailer’s recent Q2 investor call, the senior team described how the one-day event created their biggest digital sales day outside of a holiday season, driving sales of nearly three times forecast. John Mu...
28 August 2018
Having launched its first unstaffed convenience store at Lotte World Tower in Seoul last year, 7-Eleven is now testing its latest 'express' format. South Korea continues to see the rise of self-service and cashier-less stores with various retailers exploring this space.  7-Eleven's new concept store consists of five vending machines in the shape of an express train. It is currently testing four...