Customer centric news

11 July 2018
Walmart’s Jet.com subsidiary is developing a new fulfilment centre in the Bronx which will enable it to offer same-day and next-day delivery. Working with Parcel for same-day delivery Opening in the fall, the fulfilment centre will enable Jet.com to offer same-day delivery for fresh and grocery products, consumables and non-food items. Jet will partner with Parcel, a last-mile delivery comp...
04 July 2018
Amazon has launched Delivery Service Partners, a new programme that allows entrepreneurs to start their own package delivery business under the Amazon brand. This is the latest of Amazon's initiatives to ensure fast and efficient delivery for its customers. Representing the Amazon brand Each Delivery Service Partner is vetted by Amazon, and is expected to represent the Amazon brand. P...
04 July 2018
Our ShopperVista team has just published its Shoppers of the Future research, the latest report in IGD’s Futures series, which focuses on the future of the food and grocery industry. The report identifies an emerging group of ‘Influencer Shoppers’ that currently represent around 25% of the total UK shopper population. They are set to replace baby boomers as the generation with the most purch...
02 July 2018
UK-based Tesco and France-based Carrefour have announced an intention to enter into a long-term, strategic alliance. The retailers have said they expect the alliance will be formally agreed in the next two months. Alliance to cover three areas Carrefour and Tesco said the alliance would cover: Strategic relationship  with global suppliers Joint purchasing  of own brand products ...
27 June 2018
Casino’s online business, Cdiscount, is to launch a rapid delivery service in French cities. 30 minute delivery Cdiscount and delivery specialists Chronopost and Stuart (subsidiaries of La Poste) have unveiled a new 30 minute delivery service. Initially available in Paris, the next step will be to launch in Bordeaux, Lille, Lyon, Strasbourg and Marseille. Streamlining logistics When a...
25 June 2018
Amazon has officially launched its Hub apartment delivery lockers, enabling residents to access packages from a range of senders. The Hub was initially launched last year, but Amazon has now decided to announce the product officially and begin rolling the service out across the US. Standing out from rival collection lockers The Hub lockers are similar to Amazon Lockers that are present a...
20 June 2018
Costco Japan has announced plans to launch an online store next year. New online store in 2019 Costco's new ecommerce service will aim to capitalise on growing popularity of online shopping in Japan. It will be particularly relevant to those looking to purchase in bulk, taking advantage of home delivery for heavy but essential items such as water and rice. Full details of the service suc...
20 June 2018
Google is set to invest US$550m for a minor stake in JD.com, allowing the two companies to collaborate on several strategic initiatives. The partnership… Outside Mainland China, Google will help promote JD’s products, providing an additional channel for JD to sell into, e.g. Europe and the U.S. Google will hope to benefit from JD’s increasing focus in Southeast Asia, where potential for eco...
13 June 2018
Auchan has launched new online and digital initiatives in France. Home delivery launched nationally… Following a trial, in conjunction with Colisweb, Auchan is set to enable shoppers to choose from a home delivery option across France, using its Drive fulfilment centres. At the beginning of 2018 Auchan began offering home delivery in Avignon, Bordeaux, Dieppe, Le Mans and Nantes. Shoppers p...
12 June 2018
Having laid out an ambitious plan to roll-out its same-day delivery and store pickup services across the US this year, we review Target’s progress to date. Four key services being expanded As part of its strategic focus on being ‘America’s easiest place to shop’, Target is rolling-out four grocery ecommerce related services this year. These include same-day delivery via Shipt, Drive Up, Res...